Repair Center

Icom America’s Repair Centers handle evaluation and repairs of Icom products. Icom has contracted with two facilities to handle warranty repair service for most Icom products in warranty.

Some out of warranty products may be non-repairable due to age and parts availability. Icom recommends contacting the local repair center before sending in older Icom radios to verify repair viability.

Icom America’s Kirkland, WA location is the only UL and TSO certified Repair Center.

Download the IC-7610 proper packing instructions document here

Warranty and Non-Warranty service

Complete the REQUIRED REPAIR FORM

For warranty repairs, please include a copy of your Proof of Purchase and a completed Repair Form with your radios when sending them to the repair centers. Customers are responsible for insured shipping costs to the Icom Repair Center, while Icom America will return the equipment via FedEx Ground.

Products outside the warranty period will incur a minimum one-hour labor fee of $125, plus any parts replaced. Icom will contact the customer with the repair estimate. If the repair estimate is refused, a half hour labor fee of $62.50 will apply. The customer will pay freight (insured) to and from the Icom Repair Center.

We will ship all equipment back FedEx Ground. Your repair will be processed faster if pre-approved payment is provided. If you receive a repair estimate, repair on your product will be on hold until we receive authorization to repair or not.

If an estimate has not been responded to within 21 days of the initial contact, the estimate will be considered denied and we will ship the product back to the customer including a processing fee.

Repair Center Offerings

Firmware Update- ½ hour labor

Password Removal For select models 1-hour labor

MMSI Reset- Freight in and out

Find a repair center near you

Repair Center Location Products Serviced
Icom America Repair Center - Washington
12421 Willows Road NE
Kirkland, WA 98034
Phone: (425) 454-8155 (press #6)
Amateur radios
Aviation radios
Network radios
Land Mobile radios
Marine radios
Only FM and UL approved repair facility
Icom Authorized Repair Center – Illinois
AJR International Inc.
300 Regency Drive
Glendale Heights, IL 60139
Phone: (888) 616-9600
Aviation radios
Land Mobile radios
Marine VHF, no SSB
Icom Authorized Repair Center – Michigan
SAR Technical Services, Inc.
1792 Nash Drive
St. Joseph, MI 49085
Phone: (269) 429-2334
Amateur radios, no D-Star Repeaters
Aviation radios
Marine radios

Icom Canada Repair Center – British Columbia

6165 BC-17A #150

Delta, BC V4K 5B8, Canada
Phone: (604) 952-4266

Amateur radios
Aviation radios
Network radios
Land Mobile radios
Marine radios

Warranty Partners Near you

Icom Warranty Partner Location Products Serviced
Colorado
Red Dog Radios - Colorado
685 S Arthur Ave, Unit 2A
Louisville, CO 80027
Phone: (303) 652-9494
Land Mobile radios
(No FM or UL)
Hawaii
Avitech Solutions, Inc.- Hawaii
169 S. Kukui St. Suite 204
Honolulu, HI 96813
Phone: (808) 593-7600
Land Mobile radios
(No FM or UL)
Indiana
TNT Electronics
67 South Main
PO Box 198
Losantville, IN 47354
Phone: (765) 729-5832
Land Mobile radios
(No FM or UL)
Minnesota
PWC- Professional Wireless Communications
451 Cliff Road East, Suite 101
Burnsville, MN 55227
Phone: (952) 746-2500
Land Mobile radios
(No FM or UL)
New York
Gatt Communications
260 W 35th St. # 602
New York, NY 10001
Phone: (212) 755-5995
Land Mobile radios
(No FM or UL)
New York
United Radio
5703 Enterprise Pkwy
East Syracuse, NY 13057
Phone: (315) 446-8700
Land Mobile radios
(No FM or UL)
Texas
Industrial Communications
1019 E. Euclid AVE.
San Antonio, TX 79212
Phone: (800) 447-8475
Land Mobile radios
(No FM or UL)
Texas
Industrial Communications
730 Diamond Cut Dr.
Corpus Christi, TX 87409
Phone: (888) 291-2323
Land Mobile radios
(No FM or UL)