Virginia State Contract
This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders, warranty information, our return policies and much more!
| Contract # | VA-240110-ICOM |
| Type | Two-Way Radio Equipment & Accessories |
| Effective Period | 01/24/2024 - 01/23/2025 (with extension options) |
| Payment Terms | 2% 20, N30 OAC |
| Freight | F.O.B. Destination CONUS |
| Delivery Schedule | 30-60 days ARO |
| eVA Vendor ID# | E72614 |
| Terms & Conditions |
This is an optional contract for other public bodies of the Commonwealth of Virginia. Mandatory use for Executive Branch agencies and institutions; optional use for all other Public Bodies. In addition, authorized users include private institutions of higher education chartered in Virginia and granted tax-exempt status under 501 C (3) of the Internal Revenue Code. A list of the private institutions eligible to use this contract can be found at www.cicv.org.
| Icom America Inc. | |
|---|---|
| Address | 12421 Willows Road NE Kirkland, WA 98034 |
| Business Size | Large |
| Cage Code | 62526 |
| SAM Registered | Yes |
| SAM UEID | SAWLD6GKSYM9 |
| NAICS Classification | 334220, 334111 (Small Business), 423690 (Large Business) |
| Website | www.icomamerica.com |
| Government Customer Service | |
| Supports | Pricing, availability, quotes, orders, tracking, etc. |
| governmentsales@icomamerica.com | |
| Phone | (425) 450-6090, select option 1 (425) 454-1509 |
| Technical Support Team | |
| Supports | Icom equipment operation, programming, parts ID, etc. |
| icom.custhelp.com | |
| Phone | (800) 253-1498 |
| Government Sales Program Manager | |
| Supports | Bids, Contract Administration, Sales Programs, etc. |
| salescontracts@icomamerica.com | |
| Phone | (425) 450-6092 (425) 454-1509 |
Icom America values the partnerships we have with our Authorized Dealers and feel confident that you will enjoy working with them as much as we do!
Purchase orders under this contract would need to be addressed to Icom America Inc. If you have any questions or need further clarification, please feel free to contact us.
Icom America offers a comprehensive Contract Reference Document for our End-users that give them the at-a-glance view of this contract. Here you will find a complete list of products, services, discounts and/or prices offered for this contract.
To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com. The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.
All purchase orders are to be issued directly to Icom America for processing. Should you have any questions or require further clarification of this information, please do not hesitate to contact us.
| Category | Duration |
|---|---|
| Amateur | 1 year from date of purchase* |
| Aviation | 3 year from date of purchase |
| Land Mobile | 2 year from date of purchase** |
| Marine | 3 year from date of purchase |
| Network | 1- 2 year from date of purchase |
| Accessories | 1 year from date of purchase |
*IC-7851 comes with a 2-year manufacturer's warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer's warranty. Off-the-shelf repeaters come with a 1-year manufacturer's warranty.
View complete terms and conditions of Icom's equipment warranties
Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at (425) 454-8155 option 6 or ExtendedWarranty@icomamerica.com.
If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or GovernmentSales@icomamerica.com.
A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is not in new condition, a minimum 20% restocking fee may be applied.
If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the person listed under Authorized Dealers/Resellers and they will assist you in the return process.