Icom America Careers
| POSITION TITLE: |
|
Customer Service - Order Desk |
| JOB CLASSIFICATION: |
|
Full-Time, Non-Exempt |
| COMPENSATION: |
|
Hourly: $22 - $30 |
| REPORTS TO: |
|
Customer Service Manager |
| LOCATION(S): |
|
Kirkland, WA |
PRIMARY FUNCTION:
The Customer Service Specialist support Icom product sales by receiving
and processing order requests while demonstrating exceptional customer service.
This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.
JOB RESPONSIBILITIES:
- Receive and process verbal, faxed and e-mailed dealer purchase orders. Complete related paperwork and follow up as needed to insure a smooth flow of product to our customers.
- Work in a team environment, by meeting set productivity standards for phone calls and order entry.
- Complete other assigned tasks including credit memo processing, pro-forma invoices, backorder release, blanket order processing, email and voicemail requests from both dealers and internal Icom America customers.
- Provide customers with product information, availability, pricing, and current promotions. Ability to make suggestions, which result in improved order completeness and customer satisfaction.
- Interface / communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service issues.
- Warranty Administration including order entry for replacement items, monthly reports, credit entry.
- Provide coverage for front reception desk as needed. Tasks include answering incoming calls, sorting and distributing mail, etc.
- Other duties and projects as assigned.
JOB REQUIREMENTS:
- 2+ years of applicable work experience. Two year degree or college-level related courses in marketing, communication or related field helpful.
- Previous customer service / sales experience in a high volume phone atmosphere a must. Experience in radio related industry, highly desirable.
- Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
- Requires accurate data entry with minimum typing speed of 40 wpm. Previous order entry experience, in a fast past, high volume atmosphere, highly desirable.
- Must be a self-starter with the ability to establish daily priorities. Must be organized to meet deadlines under pressure and handle multiple tasks.
- Excellent interpersonal skills, customer service and teamwork skills required.
- Fluency in Spanish strongly desired.
BENEFITS
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
ABOUT ICOM AMERICA
Founded in 1979, Icom America is part of the Icom Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran. Qualified candidates must submit a cover letter, resume, and salary expectations to
jobs@icomamerica.com.