Pennsylvania State Contract
This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders,
warranty information, our return policies and much more!
View contract website >
Terms & Conditions:
Two-Way Radio Communication Equipment & Accessories
07/01/06 – 09/30/16
Net 30 (OAC)
F.O.B. Destination CONUS
30-60 days ARO
View terms & conditions
Eligible Purchasing Authorities
The following agencies are authorized to purchase under this contract:
This Legacy Contract No. 5820-02 covers the requirements of Commonwealth Agencies for Two-Way Radio Communication Equipment and
Accessories. This contract is for the purpose of acquiring the designated product and associated accessories and services for the
Using Agency (Contract User).
This state term contract may be used by any State agency and local public procurement units and state-affiliated entities
(known as "COSTARS Purchasers").
Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Our Associates are here to support you in any way they can.
Please feel free to contact us at anytime.
Government Customer Service
Technical Support Team
Government Sales Program Manager
Regional Sales Manager
Icom America values the partnerships we have with our Authorized Resellers and feel confident that you will enjoy working with them as much as we do!
233 Race Street
Ambler, PA 19002-44241
Ph: (215) 969 8450
Contact: Jon Paul Beauchamp
cCommunication Systems Specialists
1963 Oberlin Road
Harrisburg, PA 17111
Contact: Carl Lex
ComPros, Inc./dba Sound Comm.
400 Highland Avenue
Altoona, PA 16602
Ph: (814) 946-8100
Contact: Sue McDowell
233 East Race Street
Ambler, PA 19002
Contact: John Parke Coupe, Jr.
Jan Industrial Electronics
6630 South Crescent Blvd.
U.S. Route 130 South
Pennsauken, NJ 08109
Ph: (800) 444-7233
Contact: Norman Levine
Products & Pricing
Icom America offers a comprehensive Contract Reference Document for our End-users that give them the at-a-glance view of this contract. Here you will find a
complete list of products, services, discounts and/or prices offered for this contract.
Instructions for Requesting Quotations or for Placing Orders
To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at
(425) 450-6090 or
The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists
can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.
To obtain a quote or place an order from an Authorized Icom Dealer, please contact the contact person listed under
Product Warranty Overview
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.
For complete terms and conditions of Icom’s equipment warranties, click here
Optional Extended Warranty
Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to
your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at
(425) 586-6327 or
If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or
A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is
not in new condition, a minimum 20% restocking fee may be applied.
If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the
person listed under Authorized Dealers/Resellers and they
will assist you in the return process.