Massachusetts State Contract
This page provides information about our contract. You will find vendor information, instructions for obtaining quotes or placing orders, warranty information, our return policies and much more!
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Terms & Conditions:
Two-Way Radio Systems, Equipment & Services
07/01/09 – 12/31/14
2% 20, N30 OAC
F.O.B. Destination CONUS
30-60 days ARO
View terms & conditions
Eligible Purchasing Authorities
This is a statewide procurement open for use by all eligible public entities within the Commonwealth of Massachusetts, unless otherwise noted, including: Cities, towns, districts, counties and other political subdivisions; Executive, Legislative and Judicial Branches, including all Departments and elected offices therein; Independent public authorities, commissions and quasi-public agencies; Local public libraries, public school districts and charter schools; Public hospitals owned by the Commonwealth; Public institutions of higher education; Non-profit, UFR-certified organizations that are doing business with the Commonwealth; Other states and territories with no prior approval by the State Purchasing Agent required; and Other entities when designated in writing by the State Purchasing Agent.
Icom America Inc.
12421 Willows Road NE
Kirkland, WA 98034
Our Associates are here to support you in any way they can.
Please feel free to contact us at anytime.
Government Customer Service
Technical Support Team
Government Sales Program Manager
Regional Sales Manager
All-Comm Technologies, Inc.
5 Whitmore Road
Revere, MA 02151
Ph: (781) 289-3000
Contact: Paul Boudreau
CyberComm Sales, Inc.
56 Holton Street
Woburn, MA 01801
Contact: John Connolly
TCS Communications Corp.
PO Box 5192
Salisbury, MA 01952
Contact: Todd Williams
40 Lone Street
Marshfield, MA 02050
Contact: Bill Davis
1230 Furnace Brook Pkwy
Quincy, MA 02169
Contact: Catherine Leonard
160 Canterbury Way
West Springfield, MA 01089
Contact: Don Frappier
WPCS International Inc.
427 Hayden Station Road
Windsor, CT 06095
Contact: Tony Ambrosino
70 Seminole Ave
Waltham, MA 02451
Contact: Charlie Gargone
Contract Overview for Terms, Products and Pricing
Icom America offers a comprehensive Contract Reference Guide for our End-users that give them the at-a-glance view of this contract. Here you will find a
complete list of products, services, discounts and/or prices offered for this contract.
Instructions for Requesting Quotations or for Placing Orders
To obtain a quote or place an order from Icom America, please contact the Government Customer Service Team at
(425) 450-6090 or
The Government Customer Service Department is open 7 a.m. through 5 p.m. Pacific Time, Monday through Friday. Any of our Government Customer Service Specialists
can assist with quotes, order entry or other customer service related issues such as returns, order tracking, etc.
To obtain a quote or place an order from an Authorized Icom Dealer, please contact the contact person listed under
Product Warranty Overview
1 year from date of purchase*
3 year from date of purchase
2 year from date of purchase**
3 year from date of purchase
1 year from date of purchase
*IC-7800 and the IC-R9500 come with a 2-year manufacturer’s warranty.
**Selected IDASTM/P25 radios come with a 3-year manufacturer’s warranty. Off-the-shelf repeaters come with a 1-year manufacturer’s warranty.
For complete terms and conditions of Icom’s equipment warranties, click here
Optional Extended Warranty
Land Mobile customers have the option to purchase extended warranties of one (1), two (2), or three (3) years. The extended warranties can be added to
your order at the time of purchase or up to 60 days following your purchase. Contact our Warranty Administration Team for complete details at
(425) 586-6327 or
If the products were purchased directly from Icom America, please contact the Government Customer Service Team at (425) 450-6090 or
A return authorization number is required on all returns and all items being returned must be in the new condition. If the equipment being returned is
not in new condition, a minimum 20% restocking fee may be applied.
If the products were purchased directly from an Authorized Icom Dealer/Reseller under this contract, please contact the
person listed under Authorized Dealers/Resellers and they
will assist you in the return process.