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Icom America - 2 way radios

Icom America Careers

POSITION TITLE:   Mobile Network Administrator
JOB CLASSIFICATION:   Full-Time, Non-Exempt
REPORTS TO:   New Business Development Senior Manager
LOCATION:   Kirkland, WA

PRIMARY FUNCTION:

The Mobile Network Admin supports ICOM product sales by assisting customers with questions regarding our LTE-CONNECT and SAT billing systems. This position requires an energetic, reliable, organized, team-oriented person with a ‘can-do’ attitude.

JOB RESPONSIBILITIES:

  • Answer customer questions regarding the Network billing system.

  • Identify and correct billing issues with customer’s Network products as required.

  • Activate and deactivate Network products. Replace Sim Cards.

  • Change customer product configurations over-the-air with in-house tools.

  • Interface / communicate with other departments and individuals on a frequent basis to ensure a timely and complete solution to customer service issues.

  • Other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Understanding of how Network products are configured.

  • Excellent interpersonal skills, customer service and teamwork skills required.

  • Must be a self-starter with the ability to establish daily priorities. Must be organized to meet deadlines under pressure and handle multiple tasks.

  • Fluency in Spanish a plus.

JOB REQUIREMENTS:

  • 2+ years of applicable work experience preferred.

  • Technical background or training in electronics industry preferred.





ABOUT ICOM AMERICA

Founded in 1979, Icom America is part of the ICOM Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran. Qualified candidates must submit a cover letter, resume, and salary expectations to jobs@icomamerica.com.

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