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Icom America - 2 way radios

Icom America Careers

POSITION TITLE:   Network Specialist
JOB CLASSIFICATION:   Full-Time, Non-Exempt
REPORTS TO:   Production Manager
LOCATION:   Kirkland, WA

PRIMARY FUNCTION:

The Network Specialist supports ICOM product sales by assisting customers with questions regarding our LTE-CONNECT system and supports the production sales team by assembling IAS products per sales order. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.

JOB RESPONSIBILITIES:

  • Answer customer questions regarding the Network billing system.

  • Identify and correct billing issues with customer’s Network products as required.

  • Change customer product configurations over-the-air with in-house tools. Bill the customer as necessary.

  • Assemble systems products per sales orders. Communicate status of all orders with Production Supervisor/ Manager on a daily basis and provide delivery of systems orders to the warehouse for shipment.

  • Interface / communicate with other departments and individuals on a frequent basis to ensure a timely and complete solution to customer service issues.

  • Other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Understanding of how Network products are configured.

  • Excellent interpersonal skills, customer service and teamwork skills required.

  • Must be a self-starter with the ability to establish daily priorities. Must be organized to meet deadlines under pressure and handle multiple tasks.

  • Fluency in Spanish a plus.

JOB REQUIREMENTS:

  • 2+ years of applicable work experience. Two year degree or college-level related courses in electronics, military communications school or equivalent experience required.

  • Experience in radio related industry, highly desirable. Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

  • FCC GROL, Amateur Radio License or willingness to obtain one within 90 days of employment.





ABOUT ICOM AMERICA

Founded in 1979, Icom America is part of the ICOM Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran. Qualified candidates must submit a cover letter, resume, and salary expectations to jobs@icomamerica.com.

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