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Icom America - 2 way radios

Icom America Careers

POSITION TITLE:   Jr. Sales Associate – Land Mobile
JOB CLASSIFICATION:   Full-Time, Exempt
REPORTS TO:   Technical Channel Manager
LOCATION(S):   North East Region, Mount Laurel, NJ

PRIMARY FUNCTION:

As Land Mobile technology continues to get more complex, our customers demand higher levels of technical support and customer service. To meet and exceed those expectations, a new level of technical sales and support is required. The LM Jr. Sales Associate will provide an exceptionally high level of "local" support in both sales and technical guidance to the land mobile dealers and customers within the local region they reside in.

The ideal candidate is a sales professional who not only understands the products but also understands the customers and the environments that they are selling into. The Associate is a member of the Land Mobile Sales Team with the responsibility to achieve business sales goals. By providing a high level of technical proficiency with Icom Land Mobile products, the Associate will respond to and support local customers, prospect assigned opportunities, support government bids and contracts, and identify third party products and applications to achieve communication solutions. The combination of these efforts will differentiate Icom America from the competition and set the highest standards in the communications industry.

DUTIES AND RESPONSIBILITIES:

  • Be the initial contact for customer‐focused requests, pre-sales and post-sales support, and provide the first level of technical support to dealers, manufacturer reps, and customers within a geographic territory.
  • Educate dealers on ICOM products; keep dealers and manufacturer reps up-to-date with current sales promotions; recruit new dealers and direct accounts; and build Icom America’s business within the assigned territory.
  • Work jointly with the sales management to create a territory plan, utilizing feedback from dealers, manufacturer reps, and adding personal knowledge of local market demand.
  • Advocate for continual improvement in customer experience to increase brand loyalty.
  • Act as the local expert for ICOM programs, products, accessories, and applications used in developing total solutions. Become educated with the product line, learn how to use and program equipment, and make product recommendations for various applications and solutions.
  • Demonstrate product knowledge by training others, identify new opportunities for sales growth, and implement strategies to achieve and exceed sales.
  • Plan daily/weekly activities to communicate with customers, manufacturer reps, and dealers, and use each opportunity to train and coach. Assist at trade shows, road shows, and customer presentations to local channel dealers and customers.
  • Support and collaborate with Local Technical Channel Managers and other Icom America staff, share information and best practices, problem-solve, and encourage technical growth of all team members.
  • Complete required sales, forecasting, and call reports on time. Communicate regularly with the Sales Manager on status updates or when issues arise, and identify market trends to assist the Product Planning Team.
  • Other duties and projects as assigned.

KNOWLEDGE AND SKILLS:

LEADERSHIP AND PEOPLE SKILLS - Ability to create an environment for team success. Generate enthusiasm; create a sense of urgency for the mission. Maintain team focus to drive execution. A good listener, able to negotiate conflicts and solve people problems.

COMPUTER SKILLS – Strong computer skills to analyze data and develop strategies. Knowledgeable and skill in Word, Excel, Outlook, and PowerPoint, Adobe and Web Ex. Ability to create presentations that link multiple applications.

PERSONALITY - High-energy, strong work ethic, good sense of humor, positive outlook. Adaptable to changes, work well under pressure, enthused by challenges. Winning personality and ability to develop rapport and relationships.

TECHNOLOGY (desired, not required) - RF wireless technology, commercial and consumer products. Mobile voice and data communications, WLAN, computer controlled RF products. Two-way radio handsets and base stations, scanners and receivers. P25, IDAS, SMR, ESMR, MPT1327, TETRA, LTR, TDMA, and NXDN protocols. Successful experience in developing, presenting, closing and implementing total RF communication solutions a plus.

REQUIREMENTS:

  • Professional sales and/or marketing skills; excellent verbal and written communications skills; professional demeanor; presentation and public speaking abilities.
  • Ability to focus on details, executes strategies, be flexible yet decisive, and build strong working relationships with peers and customers.
  • Ability to travel 2-3 weeks per month when required. Travel will vary with occasional weekend travel.
  • Bachelor’s degree or equivalent preferred.





ABOUT ICOM AMERICA

Founded in 1979, Icom America is part of the ICOM Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran. Qualified candidates must submit a cover letter, resume, and salary expectations to jobs@icomamerica.com.

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