English | Español | Português
Icom America - 2 way radios

Icom America Careers

POSITION TITLE:   Customer Service Specialist
JOB CLASSIFICATION:   Full-Time, Non-Exempt
REPORTS TO: Customer Service Manager

PRIMARY FUNCTION

The Customer Service Specialist support ICOM product sales by receiving and processing order requests while demonstrating exceptional customer service. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.

JOB RESPONSIBILITIES:

  • Receive and process verbal, faxed and e-mailed dealer purchase orders. Complete related paperwork and follow up as needed to insure a smooth flow of product to our customers.

  • Work in a team environment, by meeting set productivity standards for phone calls and order entry.

  • Complete other assigned tasks including credit memo processing, pro-forma invoices, backorder release, blanket order processing, email and voicemail requests from both dealers and internal Icom America customers.

  • Provide customers with product information, availability, pricing, and current promotions. Ability to make suggestions, which result in improved order completeness and customer satisfaction.

  • Interface / communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service issues.

  • Warranty Administration including order entry for replacement items, monthly reports, credit entry.

  • Provide coverage for front reception desk as needed. Tasks include answering incoming calls, sorting and distributing mail, etc.

  • Other duties and projects as assigned.

JOB REQUIREMENTS:

  • 2+ years of applicable work experience. Two year degree or college-level related courses in marketing, communication or related field helpful.

  • Previous customer service / sales experience in a high volume phone atmosphere a must. Experience in radio related industry, highly desirable. Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

  • Requires accurate data entry with minimum typing speed of 40 wpm. Previous order entry experience, in a fast past, high volume atmosphere, highly desirable.

  • Must be a self-starter with the ability to establish daily priorities. Must be organized to meet deadlines under pressure and handle multiple tasks.

  • Excellent interpersonal skills, customer service and teamwork skills required.

  • Fluency in Spanish strongly desired.

 

 

Founded in 1979, Icom America is part of the ICOM Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran. Qualified candidates must submit a cover letter, resume, and salary expectations to jobs@icomamerica.com.

View our blog